Frequently Asked Questions

Is Living Out Loud a drop-in center?
No. Living Out Loud is a health and wellness center, and as such, cannot provide drop-in or lounge-like services. We ask that you make an appointment for services to maximize your time here, and that you limit your time in our lobby to 30 minutes before and after your appointment. We recognize the need for LGBTQIA community drop-in spaces and lounges however, we are focused on health and wellness with the resources we have here. Please help us continue our focus by making appointments and limiting your time in the lobby.

How do I get the most out my case management services?
First, it is always preferred that you have an appointment with your case manager. Second, come with a specific goal, objective, or concern. Case management can assist with coordinating care with your medical providers, assessing readiness for therapy services, and building a team around your specific goals and needs. Relationships need clarification, so you are invited to ask how your case manager prefers to play a role in your health and wellness process.

How do I know if therapy is right for me?
Therapy is an intervention for change. Therapists are trained to support an individual’s effort to make changes in the overall quality of life. The purpose of therapy is to help you learn to manage your mental health, thus making changes in your overall quality of life. People benefit from therapy when they identify a specific goal, need support in reaching that goal, and/or need to understand obstacles to reaching their goal. Therapy might address the past, the present or the future in order to reach your goal. Therapy is not venting or retelling your story, nor is it a place for you to try to change other people. Therapists are trained to support your change process.

What is the difference between Peer Support and Case Management?
A Peer Support Specialist is someone trained to help you navigate services; someone that has been in your place in making changes toward recovery and overall health and wellbeing. Peer Support Specialists can help you know what to expect from different services, can go with you to some appointments, can help you with daily living skills, and can be a peer in your own recovery. In contrast, a Case Manager (known at Living Out Loud as a Recovery Coach) coordinates your care, assists with service planning, and measuring your  overall health and wellness goals. Recovery Coaches will help find services for you, help you identify needs, and coordinate with other professionals for your wellbeing.

I need rental assistance. What do I do?
Living Out Loud has limited housing assistance for members, depending on their AHCCCS plans and health status. Please be patient with the request, as it can take up to 45 days to receive funds. Speak with your Recovery Coach or Peer Support Specialist about your needs. Funds are very limited and dependent on a number of concerns: the bills/lease must be in your name; we need specific information about the payees; and we need time to assess the availability of funds. There are no flex funds for any purpose. 

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